Frequently asked questions
The things guests ask us most, answered by the local guides who run every tour.
What is Unique Istanbul Experiences?
We're a boutique travel studio and licensed travel agency based in Istanbul. We host small-group and private experiences across the city, and publish travel guidebooks and blogs for Istanbul, Cappadocia and Antalya.
What kind of experiences do you offer?
We offer the city's top-rated food tours, Bosphorus yacht cruises, walking tours and cultural workshops. We handpick every guide and experience ourselves. We also offer private guiding, itinerary planning and yacht rental services.
How do I book a tour or experience?
You can book straight from our website. Pick the experience you want, choose your date, and confirm. You can also message us on WhatsApp if you have questions before you book. We're a real local team, not a call centre.
How big are the group tours?
Group tours take a maximum of 12 people, small enough that you can talk with the guide the whole way. Group yacht cruises seat up to 20. Our group workshops are kept to small numbers, and private tours are just your own party.
Where do the tours meet?
All our experiences start from a central meeting point, so timing and transport are one less thing to worry about. Every tour page shows the exact spot with a Google Maps link.
Are the tours run in English?
Yes, all tours run in English with licensed local guides. English is the guiding language across all our experiences, from the food tours to the yacht cruises.
What are the digital guidebooks?
Turkey travel guides written by locals for Istanbul, Cappadocia and Antalya. You get sights, food, neighbourhoods and practical tips in one book, ready to download instantly.
What are the map pin packs?
Curated Google Maps lists of the best places in a city, from sights and restaurants to the cafés and bars we actually rate. Once you have it, the closest good spot is always on your phone.
What payment methods do you accept?
We accept major credit and debit cards through our secure checkout. If you prefer another way to pay, message us on WhatsApp and we'll sort it out.
What is the cancellation policy?
Cancellation and refunds For group food tours, cancellation is free up to 3 days before the tour. Within 3 days of the start time, bookings are non-refundable. For private yacht tours, 80% of the payment is refundable. If plans change, write to us and we'll move your date or cancel it.